Service

Your Dream, DONGTAI Create——Ideas for Intelligent Knitting

Service Guarantee

Pre-Sale Service

We offer a free service to analyze fabric samples for machinery specification and supply catalogue brochures and will answer any question.

As a knitting machine supplier, We offer many products related to knitting technology, including a few innovative ideas. Explore how they can be used and which is best suited to your needs.

After-sale Service

Clients, startied from the moment they purchased DONGTAI Machines, will be considerable after-sale service.

The service to our respected clients involves a video/text or spot training – before and after the sale – on the machines as well as on the related software.

▲Installation

Upon the arrival of the machine, DONGTAI will place the machine on designated spot and integrate the assembly unit as soon as possible. Not until the machine is debugged to a regular and stable running status as required the installation is finished.

▲Breakdown maintenance

Instant technical support upon your demand. Simple issues would be through telephone or picture description. If not, our engineers will come to you and conduct maintenance and the fast delivery of replaced spare-part for free if needed.

▲Fast Delivery

We promise fast delivery within 30-45 days after receipt of deposit or sight L/C.

▲Training

If necessary, you can send your technicians to our company to get trained on the machines as well as on the related software. With free room and board.

1 year Warranty Support

▲1-year Warranty

One-year warranty for the mechanical products and accessories. Warranty doesn’t cover vulnerable accessories such as knitting needles, sinkers, belts or damages caused by improper manual operation or force majeure factors.

▲Instock Spare Parts

95 % of the spare parts is available in stock and well managed by ERP systems.